General Manager for Upscale Dog Resort
7 days ago
The Wags Club, a premier luxury pet resort, is seeking a seasoned General Manager to lead our team in delivering exceptional canine care and customer service.
Job Summary:We offer a unique opportunity for a motivated and experienced professional to join our team as a General Manager. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our dog resort, ensuring the highest level of customer satisfaction, and driving business growth.
Key Responsibilities:- Manage day-to-day operations of the dog resort, including staff management, client relationships, and facility maintenance.
- Build and maintain strong relationships with clients, resolving any issues that may arise.
- Master our operations software (Gingr) to streamline processes and improve efficiency.
- Transport dogs to the vet as needed, ensuring timely and safe transportation.
- Create schedules and manage staff, including coaching, development, performance appraisals, and resolution management.
- Play an integral role in training new employees and re-training existing staff as needed.
- Manage the performance review process and disciplinary measures.
- Handle petty cash and oversee daily cash handling and transactions.
- Manage and order inventory, ensuring adequate supplies and minimizing waste.
- Oversee prep, feeding, and grooming, ensuring the highest level of canine care.
- Work with vendors to ensure the maintenance of the facility and provide exceptional customer service.
- Liaise with owners/management to ensure the safe operation of the Daycare and Boarding programs.
- Oversee all Front Office operations, ensuring sales goals are being met.
- Oversee the social media of the company and client communication, ensuring a strong online presence.
- Work with owner and accountant to process payroll, ensuring timely and accurate payment.
- Maintain all Cal/OSHA programs and requirements, ensuring a safe working environment.
- Oversee employee benefit program, ensuring a comprehensive and competitive package.
- Assist in any ad-hoc administrative or operational capacity, supporting the team and driving business growth.
- Candidates must be able to stand on their feet for long periods of time, crouch, and stoop, and perform physical work, such as sanitizing the facility and handling dogs.
- MUST have great customer service skills, a positive attitude, and the ability to motivate the team.
- Must be reliable, responsible, and a hard worker, with good follow-through and the ability to follow instructions.
- MUST have a valid CA Driver's License and be available Monday-Sunday.
- Candidates must submit a COVER LETTER detailing why they want this job.
We offer a competitive compensation package, including:
- $75,000 to $90,000 annual compensation package (depending on experience)
- Monthly bonus based on revenue goals
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
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