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Hotel Front Office Leader

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

Position: Front Desk Manager

Location: Orlando, FL, US

Company: Wyndham Hotels & Resorts

Overview:

Wyndham Hotels & Resorts is seeking a dedicated Front Desk Manager to oversee the front office operations at our esteemed hotel. This role is crucial in ensuring that guests receive exceptional service and support throughout their stay.

Key Responsibilities:

  • Supervise daily front desk operations, ensuring a seamless guest experience.
  • Manage the Guest Experience team, providing training and guidance to enhance service delivery.
  • Coordinate with the General Manager to prepare work schedules and adjust as necessary to meet operational needs.
  • Handle administrative tasks including daily reports, financial transactions, and inventory management.
  • Ensure the front desk area is organized, welcoming, and maintained to high standards.
  • Respond to guest inquiries and resolve issues promptly and professionally.
  • Implement best practices for guest check-in and check-out processes.
  • Maintain security protocols for guest information and financial transactions.

Qualifications:

Education:

High school diploma or equivalent is required. Proficiency in English is essential.

Experience:

Prior experience in hotel operations or customer service is necessary, with supervisory experience preferred.

Physical Requirements:

Ability to work flexible hours, including weekends and holidays. Must be able to stand for extended periods and lift up to 20 pounds.

Skills:

Excellent communication and interpersonal skills are vital. The candidate should be adept at managing multiple tasks in a fast-paced environment while maintaining a professional demeanor.

Company Overview:

Wyndham Hotels & Resorts is the largest hotel franchisor globally, offering a diverse range of hotel experiences across numerous brands. We are committed to providing outstanding service to our guests and supporting our hotel owners in delivering memorable experiences.