Associate Delivery Experience Advisor

5 months ago

Alcoa, United States Cirrus Aircraft Full time

Job Summary  

Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order is received through the delivery of their aircraft and beyond. The Associate Delivery Experience Advisor will assist the Delivery Experience Account Managers with all aspects of the pre-delivery and delivery process.

Duties and Responsibilities/Essential Functions  

Ensure every customer’s experience is a positive one and place the needs and expectations of the customer first  Learn the order configuration process, record orders in the Main List, and cross-check configurations. Learn and understand SalesForce for recording orders Learn to use ERP to create customer and sales order numbers  Assist with scheduling customer events that take place at Cirrus with necessary departments  Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)  Assist with refund requests and cancelations  If necessary, reach out and coordinate with customer regarding initial deposit Learn to prepare delivery documents, present, and sign with customer  Learn to maintain and revise checklist for proficiency  Understand the coordination necessary with finance companies for documents required for funding  Primary back-up coverage for the front desk (create name badges, order lunches, prepare training rooms, create In-House email, etc.) Order Floor Mats for all customers (coordinate by delivery date and delivery location)  Set up subscriptions for customer deliveries  Assist with financially closing orders  Fill in for DEA deliveries when needed  Gather customer information needed for Garmin warranty set up and provide to Garmin as needed  Coordinate N# and Aesthetics for unsold demo aircraft and ensure that information is available for production prior to their deadlines  Process production waterfall change requests when needed  Primary contact for pre-owned partners regarding archived aircraft information 

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Bachelor’s degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.  2 years of customer service, marketing, sales, hospitality and/or aviation required.  Interested in aviation  Strong organizational skills and excellent customer service  Excellent communication skills, both written and verbal Ability to demonstrate sound judgement and effective communication skills (written and verbal)  Ability to effectively manage stress, including competing work demands and multiple projects at the same time.  Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint) 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Focus - Builds strong customer relationships and delivers customer-centric solutions Resourcefulness - Secures and deploys resources effectively and efficiently Ensures Accountability - Holds self and others accountable to meet commitments Being Resilient - Rebounds from setbacks and adversity when facing difficult situations Situational Adaptability - Adapts approach and demeanor in real time to match shifting demands of different situations

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

  • Delivery Experience Advisor

    1 month ago

    Alcoa, Tennessee, United States Cirrus Design Corporation Full time

    Job DescriptionCirrus Design Corporation is seeking a highly skilled Delivery Experience Advisor to join our team. As a key member of our delivery team, you will be responsible for ensuring customer satisfaction from the date the aircraft order is received through the delivery of their aircraft and beyond.Key Responsibilities:Assist the Delivery Experience...

  • Delivery Experience Advisor

    4 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Customer Satisfaction Specialist will be responsible for ensuring a positive experience for all Cirrus customers from the date the aircraft order is received through delivery and beyond. This role will assist the Delivery Experience Account Managers with all aspects of the pre-delivery and delivery process.Duties and ResponsibilitiesEnsure...

  • Customer Experience Specialist

    1 month ago

    Alcoa, Tennessee, United States Cirrus Design Corporation Full time

    Job Title: Customer Experience AdvisorJob Summary:This Customer Experience Advisor will play a critical role in supporting retail operations at the Cirrus Store's flagship location in Knoxville, Tennessee. The ideal candidate will be responsible for owning and improving the customer experience for Cirrus aircraft owners and pilots, resulting in lifelong...

  • Postal Delivery Associate

    4 weeks ago

    Alcoa, United States United States Postal Service Full time

    Join USPS as a Postal Delivery Associate and Start Your Exciting Career Journey Today!Are you ready to begin an exciting career with the top federal employer in America and one of the largest organizations in the world? The United States Postal Service (USPS) is hiring Postal Delivery Associates across the nation. With nearly 1 million employees, USPS offers...

  • Service Advisor

    4 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Aircraft Maintenance Coordinator OpportunityCirrus Aircraft is seeking a skilled Service Advisor to join our team at our Knoxville, Tennessee facility. As a Service Advisor, you will be the primary interface between our customers and our factory service center, responsible for coordinating maintenance schedules and ensuring seamless communication with our...

  • Service Advisor

    1 month ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Service Advisor is a critical role at Cirrus Aircraft, serving as the primary interface between customers and the factory service center. This position is responsible for ensuring seamless communication and coordination of maintenance schedules, ensuring that customer expectations are met and facilities operational objectives are achieved.Key...

  • Corporate Service Advisor

    4 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Corporate Service Advisor is the primary interface between company-owned and operated aircraft and the maintenance facility operations. This role is responsible for the continued upkeep and accuracy of the facility's maintenance schedule.Key ResponsibilitiesEvaluates demand and coordinates the facilities schedule to meet company flight and...

  • Service Advisor

    4 weeks ago

    Alcoa, Tennessee, United States Cirrus Aircraft Full time

    Job SummaryThe Service Advisor is the primary point of contact between the Factory Service Center and our valued customers. This role is responsible for ensuring the continued accuracy and upkeep of the facility's maintenance schedule.Key ResponsibilitiesEvaluate demand and coordinate the facility's schedule to meet customer expectations and operational...

  • Auto Parts Delivery Specialist

    4 weeks ago

    Alcoa, Tennessee, United States Perfect Placement Group, LLC Full time

    Job DescriptionPosition Title: Delivery DriverPay Rate Range: $17/hr We are seeking a skilled and dependable delivery driver to transport high-quality auto parts to our valued customers. As a delivery driver, you will be responsible for navigating your assigned delivery route with precision, ensuring the safe and efficient delivery of products. You will also...

  • Warehouse Associate

    4 weeks ago

    Alcoa, Tennessee, United States Five Star Breaktime Solutions Full time

    Warehouse Associate Job Description**About the Role**We are seeking a highly motivated and detail-oriented Warehouse Associate to join our team at Five Star Breaktime Solutions. As a key member of our supply chain team, you will be responsible for preparing accurate orders for delivery to our customers.**Responsibilities*** Prepare totes with snacks,...

  • Customer Experience Champion

    6 months ago

    Alcoa, United States Harper Auto Wash Full time

    Job Summary Car Wash Associates are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. Harper Auto Wash is not only recruiting "car cleaners", instead, Harper Auto Wash is building an enthusiastic, high-energy, customer...

  • CDL Class A Delivery Truck Driver

    5 days ago

    Alcoa, United States Performance Foodservice Full time

    Job Description:Position Details:$7,000 Sign on Bonus - Terms ApplyLocal Routes. Home Daily. Early morning dispatchAverage Annual Pay between $65,000 to $85,000We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much...

  • Pizza Delivery Driver Fulltime

    3 weeks ago

    Alcoa, United States Domino's Franchise Full time

    Job Description Come join a great team, with flexible scheduling and fun , where you get to listen to your favorite podcast or music while you deliver great experiences to our customers. With our state-of-the-art, industry leading app, know what you need to take where, using your favorite map on your phone. This helps you be more efficient which allows you...

  • Sales Associate

    2 weeks ago

    alcoa, United States Paradies Lagardère Full time

    Position Description SummaryA Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a...

  • Sales Associate

    4 months ago

    Alcoa, United States Paradies Lagardère Full time

    Position Description Summary A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a...

  • Sales Associate

    2 weeks ago

    alcoa, United States Paradies Lagardère Full time

    Position Description SummaryA Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a...

  • Retail Sales Associate

    2 weeks ago

    Alcoa, Tennessee, United States Cash America Full time

    Cash America Pawn Retail Sales Associate Job DescriptionJob Summary:We are seeking a skilled Retail Sales Associate to join our team at Cash America Pawn. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, processing sales and loans, and maintaining a clean and organized store environment.Key...

  • Service Porter

    4 weeks ago

    Alcoa, Tennessee, United States Harper Jeep Ram Chrysler Dodge Fiat Full time

    Job Summary: We are seeking a highly skilled Service Porter to join our team at Harper Jeep Ram Chrysler Dodge Fiat. As a Service Porter, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for our clients. Your primary duties will include greeting service customers, directing them to service...

  • Retail Sales Associate

    4 weeks ago

    Alcoa, Tennessee, United States Walmart Full time

    Key Responsibilities:Provide exceptional customer service by greeting, smiling, and thanking customers with a positive attitude.Operate a cash register efficiently and accurately, handling customer transactions and managing cash and credit transactions.Maintain a clean and organized workspace, adhering to company standards and expectations.Assist customers...

  • Youth Development Associate

    4 weeks ago

    Alcoa, Tennessee, United States Boys & Girls Clubs Full time

    Transform Lives as a Youth Development AssociateThe Boys & Girls Clubs of the Tennessee Valley is seeking a dedicated and passionate individual to join our team as a Youth Development Associate at our Alcoa Club. As a key member of our team, you will play a vital role in creating a safe and supportive environment for our youth to...