Systems Operations Specialist

2 weeks ago

Reston, Virginia, United States CEVA Logistics Full time
Job Summary

CEVA Logistics is seeking a highly skilled Systems Operations Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our logistics systems.

Key Responsibilities
  • Serve as the primary point of contact for IT-related issues and provide timely resolution to ensure minimal disruption to business operations.
  • Assist in the analysis, definition, and documentation of technical specifications for new and existing applications, ensuring compliance with CEVA IT methodologies.
  • Perform system maintenance, configurations, and installations of various hardware technologies and software products, ensuring seamless integration with existing systems.
  • Operate and maintain CEVA computer systems, including PCs, printers, RF equipment, data collection devices, and other related technologies.
  • Develop and maintain IT training materials and work instructions to ensure effective knowledge transfer and onboarding of new team members.
  • Train and educate internal stakeholders on IT-related topics, promoting a culture of technical awareness and expertise.
  • Collaborate with the CEVA Corporate office to prioritize and resolve IT tasks, ensuring alignment with business objectives.
  • Identify and escalate IT issues as necessary, ensuring prompt resolution and minimizing business impact.
  • Serve as a Subject Matter Expert (SME) for CEVA applications, providing technical guidance and support to internal stakeholders.
  • Continuously seek opportunities to improve IT service delivery, ensuring the highest level of service quality and customer satisfaction.
Requirements
  • 1+ years of experience in logistics applications, including transportation, warehousing, cross-docking, sequencing, and other related technologies.
  • Proficiency in MS Project, Work, Excel, Visio, and other relevant software applications.
  • Demonstrated problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to multitask, prioritize tasks, and manage competing deadlines in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal stakeholders and external partners.
  • Positive attitude, with a strong commitment to customer satisfaction and continuous improvement.
  • Self-motivated, with a strong desire to learn and grow in a dynamic and challenging environment.
Preferred Qualifications
  • Bachelor's degree in a relevant field, such as computer science, information technology, or logistics.
What We Offer

CEVA Logistics is committed to providing a dynamic and supportive work environment that fosters personal growth, innovation, and continuous improvement. We offer a comprehensive benefits package, including competitive paid time off, 401(k) matching, health insurance, and a range of voluntary benefits. Our team is passionate about delivering exceptional service and making a meaningful impact in the logistics industry.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.

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