Frozen/Dairy/Grocery Sales Associate

3 weeks ago

Sitka, Alaska, United States Hames Corporation Full time
About Hames Corporation

Hames Corporation is a third-generation family-owned and operated company that has been serving the Sitka and Ketchikan communities since 1949. We are more than just a grocery store - we are a gathering place for our customers and a supporter of local charities, sports teams, education, and the arts.

Our employees are part of our extended family, working together to deliver exceptional customer service and support. We offer competitive compensation, good benefits, and flexibility, as well as opportunities for growth and development.

Job Summary

The Frozen/Dairy/Grocery Clerk position is a key role in our store, responsible for providing superior customer service and supporting the sales and service efforts of our team. This includes responding to customer inquiries, processing sales and returns, and addressing customer complaints in a professional and courteous manner.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and addressing customer complaints in a professional and courteous manner.
  • Process sales and returns using a cash register, ensuring accuracy and efficiency.
  • Assist customers in retrieving items from inaccessible areas or in obtaining products that are either located in the warehouse or items they may have difficulty handling.
  • Control excessive use of utilities and water, observing sound conservation practices.
  • Handle damaged or spoiled products according to company policy and assist in controlling the level of damaged goods.
  • Assist other departments as assigned by your supervisor in the performance of their duties, ensuring a seamless and efficient customer experience.
  • Maintain the highest possible levels of sanitation and safety within the entire grocery department.
  • Safeguard the grocery inventory to reduce spoilage and pilferage.
  • Maintain the cleanliness and upkeep of all equipment to ensure safe, clean, and sanitary operating conditions.
  • Assist in receiving and unloading merchandise, checking and verifying receiving to ensure that items listed on vendor invoices are all delivered.
  • Keep all grocery items rotated in accordance with store policy and product code dates, using the oldest product first (first in, first out).
  • Take stock to applicable storage and shelf areas.
  • Accurately record markups and markdowns, in-store use of merchandise, and bad merchandise/spoilage write-offs in accordance with company policies.
  • During slow periods, stay productive by performing other duties as assigned.
  • Comply with quality control standards and high customer service methods.
  • Exhibit an attitude and approach to "get the job done no matter what it takes."
  • Under the direction of the Dairy and Frozen Manager, mark down outdated products on a daily basis to promote sales of unsold goods and maintain the store's image for the highest quality for grocery products.
  • Comply with safety policies and procedures.
  • Immediately advise department manager of any maintenance or equipment problems.
  • Perform other duties as assigned by the Dairy and Frozen Manager.
Requirements
  • Must possess good communication and writing skills.
  • Must have the ability to read and comprehend instructions and information.
  • Must have basic math and accounting skills to do percentages.
  • Ability to read, write, and understand English language effectively in order to read and understand written or verbal directions.
  • Ability to hear, speak, and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers, and customers.
  • Ability to fill out forms and compose and write reports.
  • This position requires an individual capable of sitting, standing for extensive periods of time, walking, bending, climbing stairs, and carrying loads up to 50 pounds. Must be able to speak and communicate clearly. This position might require early morning, late nights, and working holiday and weekends.
  • Must understand and be able to perform basic mathematics and accounting functions related to invoices, transfers, and inventory control.
  • Must be able to read, write, and understand and prepare reports as required.
  • Understand and interpret instructions and information.
Work Environment

The work environment will be completed in a grocery environment. In a grocery environment, it may include occasional exposure to refrigerated and frozen food storage areas.

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