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Registration Specialist

2 months ago

Baltimore, Maryland, United States University of Maryland Faculty Physicians Full time

Job Summary

We are seeking a highly organized and detail-oriented Registration Specialist to join our team at the University of Maryland Faculty Physicians. As a key member of our patient service team, you will be responsible for ensuring that patient registration and insurance information is complete and accurate, and that our patients receive the best possible care.

Key Responsibilities

  • Patient Registration
    • Respond promptly to faxes and requests from departments regarding patient registration or insurance information.
    • Maintain a file of all resolved and pending requests for information from departments, consistently following our patient confidentiality policy.
  • Customer Service
    • Listen to patient needs, concerns, and problems before responding, and respond professionally.
    • Follow department protocols to assess needs for financial counseling and direct patients to our financial counseling representative.
  • Insurance Verification
    • Follow department protocols to verify insurance coverage for all patients prior to date of service within established practice timeframe.
    • Verify other insurance to determine eligibility and status.
    • Verify medical office coverage based on scheduled services.
    • Verify benefit coverage of high-cost, frequently denied, and/or experimental services.
  • Communication
    • Ability to read, analyze, and interpret general documents.
    • Ability to effectively present information and respond to questions from managers, patients, and staff.

Requirements

  • High school diploma or general education degree (GED) preferred.
  • One to two years of medical experience.
  • Current knowledge of payer requirements for referrals and preauthorization.
  • Strong customer service skills.
  • PC proficiency.
  • Medical terminology preferred.