CICS Student Services Specialist

4 weeks ago


Baltimore, Maryland, United States Morgan State University Full time
Job Title: CICS Student Services Specialist

Morgan State University is seeking a highly skilled and dedicated Student Services Specialist to join our team in the College of Interdisciplinary and Continuing Studies (CICS). This role will provide exceptional support to adult learners, university-wide staff and faculty, and external stakeholders in admissions, advising, and registration.

The ideal candidate will possess excellent communication and problem-solving skills, with a strong commitment to student-centered service. They will work closely with the Admissions/Recruitment and Student Enrollment and Success teams to ensure seamless transitions for students from admissions to enrollment.

The Student Services Specialist will maintain accurate records, utilize technology to create and maintain detailed records, and provide high-quality, student-centered advice and support through multiple modalities. They will also participate in professional development and training opportunities to stay up-to-date on institutional, federal, and other regulations.

Key Responsibilities:
  • Maintain recruitment, admissions, advising, and confidential student evaluation records.
  • Counsel, advise, investigate, problem-solve, and resolve issues from current and former students, faculty, staff, sponsors, and other third parties.
  • Execute ongoing communication with students, faculty, and staff while maintaining a high-level customer satisfaction in all digital modalities.
  • Plan, execute, and support recruitment, admissions, current student, and graduation events for the college.
  • Identify and share with management potential inefficiencies and coordinate process improvements of service to students and the university community.


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