Kitchen Operations Manager
6 days ago
The Kitchen Manager is a key role at Urban Air Adventure Parks, responsible for overseeing the operations of the Urban Air Caf and guiding the performance of Team Members. This is a hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. The ideal candidate must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.
Key Responsibilities
- Support the proper execution of all processes, systems, and standards
- Ensure all deliveries are received correctly and logged
- Maintain effective inventory control, storage, and rotation to minimize wastage
- Manage the Caf Team, ensuring they always work to the expected standards
- Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate
- Train Caf staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- Set a high standard and good example for Caf staff regarding punctuality, attendance, and attitude and ensure these standards are always maintained
- Set a high standard and good example for Caf staff regarding cleanliness and hygiene, including a regular deep clean schedule
- Maintain a clear, well-organized, and easy-to-access Caf
- Handle guest concerns regarding the Caf
- Participate in regular staff meetings and training as and when required
- Other duties as tasked by General Manager
- Minimum of high school diploma or equivalent required, some college preferred
- Minimum of two (2) years' previous F&B experience (quick Service and/or restaurant experience)
- 1-3 years' management experience in the hospitality field preferred
- Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment
- Ability to lead, motivate, and empower Team Members
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
- Ability to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision making
- Open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 pounds
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