Customer Service Representative

1 month ago


Bridgeport, Pennsylvania, United States IAA Full time
About the Role

At IAA Holdings, LLC, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in our branches and service centers, providing top-notch support to our customers.

Key Responsibilities
  • Offer a range of customer support services via mail, phone, and in-person interactions
  • Process orders, assignments, and data entry into our internal systems
  • Provide accurate pricing and delivery information
  • Respond to customer inquiries and requests in a timely and professional manner
  • Set up and maintain customer records
  • Perform various clerical duties, including word processing, filing, and data management
  • Prepare paperwork for auction day and secure necessary approvals
  • Assist with other office duties as needed
Requirements
  • Excellent communication skills to interact with customers
  • A team player with a positive attitude and willingness to assist colleagues
  • Digital literacy and proficiency in using our internal systems
  • Strong time management skills to prioritize tasks and meet deadlines
  • Ability to work independently and as part of a team
  • Professional appearance and strong interpersonal skills
  • Open to learning automobile titling as part of your development
What We Offer

In return for your exceptional skills and abilities, we offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC

IAA Holdings, LLC is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.



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