Customer Service Representative
4 weeks ago
At Pinnacle Propane, we are seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our commercial customer care team, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner.
Key Responsibilities:
- Answering customer calls and resolving inquiries in a professional and courteous manner
- Providing first-level support for customer complaints or issues
- Researching and resolving customer inquiries in a timely and efficient manner
- Discussing results of daily, weekly, and monthly performance with direct supervisor
- Accountable for satisfactory daily call answer rate and first call resolutions
Requirements:
- High school diploma or equivalent required
- Effective communication skills and ability to interact with all employees and customers
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Fluent English proficiency, with knowledge of Spanish an advantage
Why Work for Pinnacle Propane?
We offer a comprehensive benefits package, including medical, vision, and dental insurance, as well as a retirement savings plan and paid time off. Our team is dedicated to providing exceptional service to our customers and employees, and we are committed to creating a positive and inclusive work environment.
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