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Collections Specialist I

2 months ago

Fort Wayne, Indiana, United States Circle Logistics Full time
Job Description

**Collections Specialist**

**Key Responsibilities:**
  • Perform collection activities to meet business objectives and metrics
  • Provide exceptional customer service as a representative for accounts receivable
  • Review and resolve rejected invoices in a timely manner
  • Forward rejected invoices for prompt resolution
  • Verify the payment status of invoices and ensure accurate documentation
  • Document all customer interactions and communications
  • Identify and recommend corrective actions to address collection problems
  • Make collection calls to customers in a professional and courteous manner
  • Prepare and send demand letters as necessary
  • Resend invoices and statements to customers as required
  • Review and analyze the cash application report to ensure accuracy
  • Apply unapplied cash to customer accounts in a timely manner
  • Notify customers when they exceed their credit limit and work to bring them within acceptable limits
  • Collaborate with sales representatives to ensure seamless customer interactions
  • Perform special projects and duties as assigned by management
**Minimum Qualifications:**
  • One year of experience in collections or accounts receivable
  • A college degree is highly desirable
  • Experience in the transportation industry is a plus
  • Excellent communication and interpersonal skills, both verbal and written
  • Ability to interface with customers and internal personnel in a professional manner
  • Ability to multi-task in a fast-paced environment
  • Proficiency in software programs such as Microsoft products, Excel, and Outlook
  • Team player with high energy and problem-solving skills
  • Ability to work with minimal supervision and take initiative