Healthcare Engagement Representative

7 days ago


Houston, Texas, United States Apex Health Solutions Full time

As a Healthcare Engagement Representative at Apex Health Solutions, you will play a critical role in delivering exceptional member experiences and driving patient engagement.

About the Job:

  • Act as a key point of contact for our clients' health plan members, providing personalized support and guidance throughout the onboarding process.
  • Utilize scripting tools and call flows to increase member engagement and resolve onboarding questions efficiently.
  • Collaborate with internal stakeholders to enhance relationships and render exceptional service.
  • Maintain accurate documentation of all interactions with members, utilizing technology and desk-level procedures to ensure accuracy and completeness.

Requirements:

  • Positive phone demeanor and excellent written and verbal communication skills.
  • Bilingual - English and Spanish.
  • Listening and compassion skills to support the challenges of our clients' diverse membership.
  • Able to multitask in a fast-paced environment.
  • Service-oriented mindset and capable of making members feel valued.
  • Strong organizational skills and self-motivated teammate with attention to detail.

Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide opportunities for professional growth and development, flexible work arrangements, and a collaborative work environment.



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