Automotive Customer Care Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Care Specialist at Mataga of Stockton. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities- Monitor and follow up with potential customers via leads from various sources, including the internet, phone, and visits to the dealership.
- Provide outstanding customer service skills and work towards scheduling or assisting customers.
- Establish and maintain relationships with former customers to ensure repeat business.
- Learn and understand call and email scripts to effectively communicate with customers.
- Set, confirm, and follow up on appointments to ensure customer satisfaction.
- Perform surveys with customers to gather feedback and improve our services.
- Assist and work alongside the sales team to achieve sales goals.
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Ability to establish rapport and build relationships with customers.
- Strong multi-tasking and organization skills.
- Professional appearance and demeanor.
- Passion for the automotive industry and new vehicles.
- Familiarity with new makes and models available today.
- Computer savvy with the ability to manage multiple applications at once.
- Flexibility in scheduling, including weekends and holidays.
As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity.
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Automotive Customer Care Specialist
1 week ago
Stockton, California, United States Mataga Automotive, Inc. Full timeAbout Mataga Automotive, Inc.Mataga Automotive, Inc. is a reputable and family-owned automotive dealership with a rich history of serving the community for over 30 years. Our core values are centered around providing exceptional customer service and building long-lasting relationships with our customers.Job SummaryWe are seeking a highly motivated and...
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