Automotive Customer Care Representative

1 day ago


Stockton, California, United States Mataga Automotive, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Care Specialist at Mataga of Stockton. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Monitor and follow up with potential customers via leads from various sources, including the internet, phone, and visits to the dealership.
  • Provide outstanding customer service skills and work towards scheduling or assisting customers.
  • Establish and maintain relationships with former customers to ensure repeat business.
  • Learn and understand call and email scripts to effectively communicate with customers.
  • Set, confirm, and follow up on appointments to ensure customer satisfaction.
  • Perform surveys with customers to gather feedback and improve our services.
  • Assist and work alongside the sales team to achieve sales goals.
Requirements
  • High school diploma or equivalent.
  • Excellent customer service and communication skills.
  • Ability to establish rapport and build relationships with customers.
  • Strong multi-tasking and organization skills.
  • Professional appearance and demeanor.
  • Passion for the automotive industry and new vehicles.
  • Familiarity with new makes and models available today.
  • Computer savvy with the ability to manage multiple applications at once.
  • Flexibility in scheduling, including weekends and holidays.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. If you are a motivated and customer-focused individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity.



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