Guest Services Associate

4 weeks ago


Manteca, California, United States Great Wolf Lodge Full time

Job Summary:

The Great Wolf Lodge is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

  • Register guests and confirm room requirements
  • Verify pre-registration details and assign rooms
  • Collect necessary information and signatures
  • Issue guest room keys and provide directions to amenities
  • Respond to guest inquiries and resolve any issues in a timely and professional manner

Requirements:

  • Excellent customer service skills and a friendly demeanor
  • Attention to detail and ability to multitask
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High school diploma or equivalent required

What We Offer:

The Great Wolf Lodge offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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