Guest Services Associate
4 weeks ago
Job Summary:
The Great Wolf Lodge is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities:
- Register guests and confirm room requirements
- Verify pre-registration details and assign rooms
- Collect necessary information and signatures
- Issue guest room keys and provide directions to amenities
- Respond to guest inquiries and resolve any issues in a timely and professional manner
Requirements:
- Excellent customer service skills and a friendly demeanor
- Attention to detail and ability to multitask
- Ability to work in a fast-paced environment and adapt to changing situations
- High school diploma or equivalent required
What We Offer:
The Great Wolf Lodge offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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