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Customer Service Representative
2 months ago
Job Summary
Family Dollar is seeking a motivated and customer-focused individual to support our Stores as we provide essential products at great values to the communities we serve.
Key Responsibilities
- Provide exceptional customer service by greeting customers, assisting with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
- Maintain a clean and well-stocked store environment for customers during their shopping experience.
- Assist with unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor.
- Independently stock shelves and recover merchandise in the store.
- Accurately handle customer funds and process transactions using the POS system.
- Ensure a safe and secure shopping environment by remaining constantly aware of customer activity.
Requirements
- High school diploma or equivalent preferred.
- Ability to follow directives and interpret retail operational documents.
- Previous experience in retail, hotel, restaurant, grocery, or drug store environments preferred.
- Ability to regularly lift up to 40lbs and occasionally up to 55lbs from floor level to above shoulder height.
- Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Skills and Competencies
- Customer Focus
- Developing Potential
- Results Driven
- Strong Organizational Skills
- Communication Skills
- Problem Solving/Decision Making
- Job Knowledge and Relationship Management
