Member Service Representative

3 weeks ago


Woods Cross, Utah, United States Mountain America Credit Union Full time
Job Summary

At Mountain America Credit Union, we are seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members by assessing their needs, advising on products and services, and assisting with transactions.

Key Responsibilities
  • Provide exceptional member service by assessing member needs, advising on products and services, and assisting with transactions.
  • Recognize member needs, educate on options for managing financial transactions, and cross-sell products and services as needed.
  • Consistently focus on increasing member satisfaction and account retention.
  • Meet sales and service goals.
  • Use lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
  • Resolve problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Requirements
  • At least six months of customer service experience.
  • Industry experience preferred.
  • High school diploma or equivalent.
  • A valid driver's license is required.
What We Offer
  • Starting competitive pay plus incentives.
  • Performance reviews with opportunities to increase compensation.
  • Excellent medical and dental benefits with minimal employee contribution (full time employees).
  • Paid time off, volunteer time off, and paid holidays.
  • Matching 401K.
  • Tuition assistance.
  • Professional development.


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