Pet Care Coordinator

4 weeks ago


Moorestown, United States Banfield Pet Hospital Full time
Job Title: Client Service Representative

Join our team at Banfield Pet Hospital as a Client Service Representative, where you will play a vital role in delivering exceptional client experiences and ensuring the smooth flow of clients and pets through our hospital.

Key Responsibilities:
  • Recruit new clients by promoting hospital services and ensuring seamless communication with associates and clients.
  • Maximize the number of pets seen by the veterinary medical team, supporting the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, educating clients about their pet's health and hospital services.
  • Assist incoming and outgoing clients with documentation, pet information, and scheduling appointments.
  • Manage finances, maintain accurate balances, and utilize proper opening and closing procedures.
  • Conduct administrative functions as necessary and perform other job duties as assigned.
Requirements:
  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Working Conditions:
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.


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