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Pet Care Coordinator
1 month ago
Join Banfield Pet Hospital as a Client Service Representative and play a vital role in delivering exceptional client experiences. As a key member of our team, you will be responsible for ensuring the smooth flow of clients and pets through our hospital, maximizing productivity, and providing top-notch service.
Key Responsibilities:
- Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
- Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
Requirements:
- High School Diploma or equivalent preferred.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Working Conditions:
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
- This position requires special hours including working weekends and evenings.
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.
