Grooming Salon Manager

Job Summary:

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.

The Grooming Salon Leader will oversee daily operations, train and coach staff, and provide exceptional customer service to all pet parents and their dogs.

• Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of all training requirements and mentoring where needed.
• Partner with the Store Manager daily/weekly, filtering communication to the salon and managing business to plan.
• Drive salon growth through calling existing and new customers, scheduling appointments, follow-up phone calls, and reminders to customers.
• Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics.
• Provide professional grooming services for dogs, utilizing knowledge of canine characteristics and grooming styles and techniques.
• Ensure the safety and well-being of animals, inspecting them for external signs of parasites, disease, or injury, and reporting findings to pet owners.
• Practice safety and sanitization protocols, sanitizing and maintaining upkeep of all grooming tools and equipment.
• Maintain records of all pet clients, including services provided and vaccination records.
• Operate a computer as needed, and recover the store if necessary.
• Ensure the safety and well-being of live animals, sanitizing and maintaining holding tanks and caring for live animals as required.
• Complete all documentation associated with job duties and enforce and follow all salon policies and procedures.

• Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years of experience grooming pets under the leadership of a professional groomer.
• Supervisory experience preferred.
• Must be comfortable working with dogs and cats, and able to demonstrate patience and compassion for animals.
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
• Education: High school diploma or equivalent required, with any suitable combination of education and experience considered.

The working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.), with adequate lighting and temperature.

Exposure to wet conditions, particularly when bathing dogs, as well as sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

Exposure to cats and dogs of all sizes, breeds, and temperaments.

Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.

Promote a safe and productive work environment for Team Members and customers, and adhere to Company safety training and guidelines.

This position is non-sedentary, requiring the ability to move throughout the store and outdoor areas quickly and safely.

Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.

Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.

Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.

Ability to utilize grooming instruments, including shears and dryers.

Ability to occasionally lift or reach merchandise overhead.

Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.

Ability to constantly operate store equipment, such as a computer, cash register, and other store equipment.

Ability to read, write, and count accurately to complete all documentation.

Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

Ability to successfully complete all required training.