Pet Groomer

Pet Groomer Job Summary

This role involves providing top-notch grooming services for dogs, utilizing knowledge of canine characteristics and grooming techniques. Key responsibilities include delivering exceptional customer satisfaction, answering phone calls, scheduling appointments, and assisting in generating business through phone calls and reminders.

Essential Duties and Responsibilities

• Deliver world-class customer satisfaction
• Answer phone calls and schedule appointments
• Assist in generating business through phone calls and reminders
• Book appointments and greet pets as they arrive
• Report accidents and injuries to the Store Manager promptly
• Follow bathing and grooming procedures as outlined
• Clean ears, clip nails, and perform other necessary services
• Adhere to customer instructions for clipping patterns
• Clip dog hair according to determined patterns using electric clippers, combs, and shears
• Comb and shape dogs' coats
• Talk to animals to keep them calm
• Complete and maintain customer and company forms
• Properly fill out required grooming forms
• Observe safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean, and sanitize cages, tubs, and other areas as needed
• Assist in store operations as needed

Required Qualifications

• Experience: Minimum of 1 year of experience grooming or styling pets
• Education: High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense

Preferred Knowledge, Skills, or Abilities

• Operate and use all grooming tools and equipment
• Ability to read, write, and count accurately
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Read, write, and count to accurately complete documentation
• Lift and carry pets weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets' waste

Working Conditions

• Working environment is favorable, generally working inside with moderate noise
• Exposure to wet conditions, particularly when bathing dogs
• Exposure to cats and dogs of all sizes, breeds, and temperaments
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste

Physical Requirements

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon
• Ability to utilize grooming instruments including shears and dryers
• Ability to frequently lift or reach merchandise overhead
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment
• Ability to read, write, and count accurately to complete all documentation
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
• Ability to successfully complete all required training

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