Client Care Specialist

13 hours ago

BalaCynwyd, Pennsylvania, United States Aveanna Healthcare LLC Full time
Job Title: Client Care Specialist

Aveanna Healthcare LLC is seeking a highly motivated and detail-oriented Client Care Specialist to join our team. As a key member of our client care team, you will be responsible for scheduling caregivers to meet patient needs while minimizing unstaffed shifts.

Key Responsibilities:
  • Develop and maintain caregiver schedules to ensure proper coverage for all shifts.
  • Collaborate with the clinical team to ensure caregivers are appropriately matched with patients based on specific needs and care requirements.
  • Monitor and analyze Electronic Visit Verification (EVV) data to ensure adherence to regulatory requirements and company standards.
  • Address any scheduling conflicts or issues that may arise.
  • Manage end-to-end payroll processing, ensuring accurate and timely disbursement of compensation and incentive payments.
  • Communicate changes in schedules and updates to caregivers and families.
  • Implement initiatives aimed at revitalizing relationships with inactive caregivers, encouraging their return to the workforce.
  • Consistently monitor and analyze staffing levels, adjusting schedules based on workload and demand.
  • Collaborate with the Recruiting Team to address staffing challenges and find solutions.
Requirements:
  • High School Diploma or GED
  • Must be able to participate in an on-call rotation schedule, providing support for patients and families after normal business hours.
  • Proficient in Microsoft Office applications
  • Preferences: Bachelor's Degree, six (6) months previous agency staffing experience, one (1) year previous office work experience a plus, healthcare experience a plus, bilingual
Physical Requirements:
  • Must be able to speak, write, read and understand English.
  • Occasional lifting, carrying, pushing and pulling of 25 pounds
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
  • Ability to climb stairs
  • Must have visual and hearing acuity
Environment:
  • Performs duties in an office environment with occasional field visits during agency operating hours
  • Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Vaccine Requirements: As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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