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Service Lead

1 month ago


King of Prussia, Pennsylvania, United States Lolli & Pops Full time
Job Summary

We are seeking a highly motivated and experienced Service Lead to join our team at Lolli & Pops. As a keyholder and member of the leadership team, you will be responsible for driving store-level financial and operational results, while ensuring a positive and inspiring experience for every guest who enters our store.

Key Responsibilities
  • Monitor and achieve store targets by analyzing key performance indicators (KPIs) and implementing effective strategies to drive sales and growth
  • Lead by example and coach team members to provide exceptional customer service, product knowledge, and sales skills
  • Assist in training, developing, and motivating team members to achieve their full potential
  • Maintain visual and merchandising standards, ensure store cleanliness, and enforce company policies and procedures
  • Be a champion of Lolli & Pops inside and outside of the store, promoting our brand and values to customers and the community
Requirements
  • Exceptional interpersonal skills, with the ability to work effectively with guests and team members
  • A passion for quality and attention to detail, with a focus on creating a highly efficient and organized team
  • A bias towards action, with the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques
  • The desire to be coached and mentored, with a willingness to grow and develop as a leader
  • An eye for detail, with a focus on cleanliness, presentation, and customer satisfaction
  • The ability to multitask, prioritize, and execute multiple tasks simultaneously
  • A positive attitude and fun-loving spirit, with a passion for creating a joyful and inspiring work environment
  • Flexible availability, with a willingness to work at our busiest times and adapt to changing business needs
Company Values

Lolli & Pops is committed to creating a positive and inclusive work environment, where every guest and team member feels valued and respected. Our company values include:

  • Guest-ication: putting our guests at the heart of everything we do
  • Collaboration: working together as a team to achieve our goals
  • Agility: being flexible and open to change to stay ahead of the competition
  • Authenticity: being true to ourselves and our values, and giving feedback from the heart
  • Betterment: continuously improving and striving for excellence in everything we do

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.