Retail Operations Supervisor

7 days ago


Cape Charles, United States Royal Farms Full time
Customer Service Leader

At Royal Farms, we are seeking a highly motivated and experienced Customer Service Leader to join our team. This is an exciting opportunity for a results-driven individual to take on a leadership role in ensuring exceptional customer service and operational excellence across our stores.

The estimated salary for this position is $45,000 - $60,000 per year, based on location and experience.

About the Role:
We are looking for a seasoned leader who can drive success by fostering a positive store culture, promoting teamwork, and providing guidance to their retail team members. The ideal candidate will have a proven track record of delivering outstanding customer service, managing daily operations, and maintaining high standards of cleanliness and food safety.

Key Responsibilities:
  • • Ensuring every customer receives outstanding service by creating a friendly environment, maintaining product knowledge, and adhering to all components of customer service

    • Executing assigned food service programs and procedures effectively

    • Supporting and following all safety and security initiatives to maintain a secure working environment

    • Adhering to established Royal Farms rules, policies, procedures, and systems to ensure consistency and efficiency

    • Leading by example, providing guidance and training to retail team members to achieve a pleasant customer service experience

    • Maintaining operational excellence and consistency in store cleanliness, food safety, merchandising, and "jit" replenishment


Requirements:
The successful Candidate must possess strong leadership skills, with a focus on inspiring and motivating their team to achieve exceptional results. They should also have excellent written, verbal, and interpersonal communication skills, as well as basic business math and accounting skills. Additionally, they should be able to lift and carry 50 lbs, stand for up to 8 hours per shift, and work a variety of shifts, including weekends and holidays.

Royal Farms offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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