Showroom Customer Support Specialist
2 weeks ago
Advantages:
401(k) matching
Dental coverage
Health coverage
Paid leave
Vision coverage
Freedom Home Care is on the lookout for a dedicated customer service expert to become part of our team.
This role is for a Part-time (20 hours per week, 9am-1pm M-F) Showroom Customer Support Specialist in our location.
You will coordinate in-home consultations for our clients and assist them with their window treatment requirements.The perfect candidate should be adept at juggling various administrative tasks while delivering outstanding customer service both in-person and via phone.
We will offer the essential training and ongoing education necessary for you to thrive in this role. Previous experience is advantageous. At Freedom Home Care, we take pride in fostering a collaborative environment and aim to promote from within.Key Responsibilities:
Coordinating In-Home Consultations
- Responding to customer inquiries regarding order status, service requests, and in-home consultations
- Engaging with customers in the showroom by sharing product insights
- Following up on online lead inquiries
- Verifying order confirmations for precision
- Supporting the Sales Team by processing orders and modifying quotes
- Maintaining a tidy and organized showroom
- Proficient in Microsoft Office Suite
- Friendly, professional demeanor
- Professional appearance
- Strong time-management and multitasking abilities
- Self-motivated and proactive
- Exceptional customer service and communication skills
- Innovative problem-solving skills
- Ability to work collaboratively in a team setting
- Fluent in English
Prior Scheduling Experience
- Customer Service experience of 2 years (Preferred)
- Microsoft Office experience of 1 year (Required)
- Associate's Degree or higher (Preferred)
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