Service Department Director

3 days ago


Lynnwood, Washington, United States Absco Solutions Full time
Role Overview
A leadership position focused on performance and accountability for our Service Department. Provide oversight and management to field operations and support companywide strategic initiatives.

Responsibilities:
Create, deliver, and track new and renewal service sales estimates for customers to address scope and price for service contracts/agreements, service repairs, inspection deficiency repairs, subscriptions, licensing, monitoring, or any other sales resulting from service items that fall under any of Absco Solutions' service offerings.
Collaborate with the operations team to prompt responses to service scheduling, execution of service calls, execution of awarded service estimates, execution of service contracts, and fire alarm inspections (quarterly and annually).
Record, communicate, track all open service tickets and ensure timely customer follow-up, service scheduling, service ticket completion, and submit for invoicing.
Track performance of department initiatives and manage service technicians and operations support specialists assigned specifically to the service department.
Oversee all central station monitoring and UL2050 accounts.
Provide monthly reports to the Absco Solution's Goal Management Team regarding new service sales volume and total revenue billed.
Meet with current and future service customers to provide a consultative approach to determine long-term service needs.
Track service items to ensure appropriate coordination with subcontractors, employee reimbursements, materials, and labor.
Work with Absco Solutions' Accounts Receivable to ensure all closed service tickets and inspections are billed monthly.
Attend and participate in required meetings and provide reports to Absco Solutions Goal Management Team on forecasted service sales plan and previous service performance (Monthly, Quarterly).
Participate in network events in support of identifying qualified service sales opportunities.

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