Customer Service Representative

2 weeks ago

Union, Kentucky, United States Fifth Third Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Hyde Park location. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Experience
    • Deliver best-in-class customer satisfaction by consistently providing a positive and friendly experience.
    • Develop strong relationships with our customers and have a deep understanding of their needs and preferences.
    • Act with confidence and professionalism when addressing customer inquiries and resolving issues.
    • Be responsive and timely in resolving customer complaints and concerns.
    • Maintain confidentiality and handle sensitive customer information with discretion.
  • Operations
    • Perform daily office responsibilities to ensure the efficient operation of the financial center.
    • Maintain accurate records and balance accounts in accordance with bank policies.
    • Stay up-to-date on bank policies and procedures and communicate changes to colleagues.
    • Handle customer complaints and issues in a professional and diplomatic manner.
  • Referrals
    • Meet or exceed sales referral targets by consistently identifying and referring customers to relevant products and services.
    • Develop a strong understanding of our retail products and services and be able to effectively communicate their benefits to customers.
    • Utilize sales tools and dashboards to track referral progress and ensure timely follow-up.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
    • Ability to maintain confidentiality and handle sensitive customer information.
  • Work Environment
    • Normal office environment with extended periods of computer screen use.
About Fifth Third Bank

Fifth Third Bank is committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to succeed. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

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