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Wendy's Shift Manager
2 months ago
We are seeking a highly skilled and experienced Shift Manager to join our team at WKS Internal Wendy's. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are motivated and productive.
Key Responsibilities- Restaurant Operations: Manage the day-to-day operations of the restaurant, including supervising staff, maintaining high standards of quality and cleanliness, and ensuring that all food safety and health regulations are met.
- Team Leadership: Lead and motivate a team of restaurant staff, including crew members and shift leaders, to achieve exceptional customer service and sales results.
- Cash Handling and Inventory Management: Manage cash handling and inventory procedures, including counting and reconciling cash, managing inventory levels, and maintaining accurate records.
- Customer Service: Ensure that all customers receive exceptional service, including greeting customers, handling customer complaints, and resolving issues in a timely and professional manner.
- Training and Development: Provide training and development opportunities for team members, including onboarding new staff, conducting performance evaluations, and providing feedback and coaching.
- Performance Management: Manage the performance of team members, including setting goals and objectives, conducting performance evaluations, and providing feedback and coaching.
- Compliance and Risk Management: Ensure that all company policies and procedures are followed, including health and safety regulations, food safety protocols, and company policies and procedures.
- Education and Experience: High school diploma or equivalent required; 1-3 months of related experience and/or training; or equivalent combination of education and experience.
- Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
- Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is usually moderate.
