IT Technical Support Specialist
2 days ago
We are seeking a highly skilled IT Technical Support Specialist to join our Information Systems & Technologies (IS&T) department. As a member of our team, you will be responsible for providing desktop and client network support in a 24x7 environment.
The ideal candidate will have a bachelor's degree in computer science or a related field and at least 4 years of experience supporting workstations and phones in a corporate environment.
Key Responsibilities- Perform all tasks with a focus on customer service.
- Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications.
- Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures.
- Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required.
- Maintain existing desktops, laptops and portable devices.
- Assist in maintaining workstation security, approved application patches, switches, and firewalls.
- Assist in data backup and recovery processes.
- A bachelor's degree in computer science or related field is required.
- A minimum of 4 years demonstrated experience supporting workstations and phones in a corporate environment is necessary.
- Additional experience requirements include:
- 3 years' working in a semi-directed manner as part of a geographically dispersed team.
- 2 years' proficient administration of Windows 11 based workstations, printers, and other hardware as well as applications in an Active Directory environment.
- 4 years' with Windows Active Directory (User/Group Security Management).
- 3 years' supporting Print Server Services.
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