IT Technical Support Specialist

2 days ago


Farmington, New Mexico, United States Navajo Transitional Energy Company, LLC Full time
Job Summary

We are seeking a highly skilled IT Technical Support Specialist to join our Information Systems & Technologies (IS&T) department. As a member of our team, you will be responsible for providing desktop and client network support in a 24x7 environment.

The ideal candidate will have a bachelor's degree in computer science or a related field and at least 4 years of experience supporting workstations and phones in a corporate environment.

Key Responsibilities
  • Perform all tasks with a focus on customer service.
  • Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications.
  • Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures.
  • Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required.
  • Maintain existing desktops, laptops and portable devices.
  • Assist in maintaining workstation security, approved application patches, switches, and firewalls.
  • Assist in data backup and recovery processes.
Requirements
  • A bachelor's degree in computer science or related field is required.
  • A minimum of 4 years demonstrated experience supporting workstations and phones in a corporate environment is necessary.
  • Additional experience requirements include:
    • 3 years' working in a semi-directed manner as part of a geographically dispersed team.
    • 2 years' proficient administration of Windows 11 based workstations, printers, and other hardware as well as applications in an Active Directory environment.
    • 4 years' with Windows Active Directory (User/Group Security Management).
    • 3 years' supporting Print Server Services.
Estimated Salary: $85,000 - $110,000 per yearLocation: New Mexico and on the Navajo Nation

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