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Guest Services Representative

2 months ago

Atlanta, Georgia, United States Driftwood Hospitality Management Full time

Position: Front Desk Agent

Company Overview:

At Driftwood Hospitality Management, we cultivate a workplace culture that encourages our team members to take initiative, be proactive, and contribute to the overall success of our properties through well-defined strategies and objectives. We are recognized for our comprehensive approach to hospitality services, always prioritizing exceptional client service. Our team comprises the finest talent in the hospitality sector, ensuring excellence at every level.

Role Overview:

As a Front Desk Agent, you will play a crucial role in creating a positive first impression for our guests, driven by a genuine passion for delivering outstanding service.

Key Responsibilities:

  • Welcome and assist guests both in person and over the phone.
  • Resolve guest inquiries and issues with confidence and professionalism.
  • Utilize computer systems to efficiently check guests in and out.
  • Handle cash and credit card transactions accurately.

Qualifications:

To excel in this position, you should possess excellent communication skills in English, with the ability to read, write, and speak fluently. Proficiency in using computers and various software applications is essential. This role requires continuous movement, standing for extended periods, and occasionally lifting or moving items weighing up to 20 pounds.

Benefits:

  • 401(k) plan
  • Dental and health insurance
  • Disability and life insurance
  • Employee assistance program
  • Flexible spending account
  • Paid time off
  • Vision insurance
  • Room and food & beverage discounts

Diversity Commitment:

Driftwood Hospitality Management is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.