Customer Service Representative

7 days ago


Trenton, New Jersey, United States CVS Health Full time
About the Role

We are seeking a highly skilled and compassionate Spanish bilingual customer service representative to join our team at CVS Health. As a key member of our Medicare Customer Service group, you will play a vital role in delivering exceptional service to our members.

Key Responsibilities
  • Answer inquiries from Medicare Advantage members via inbound calls, internet inquiries, and written correspondence.
  • Deal compassionately with Medicare beneficiaries on a one-on-one basis, focusing on their needs through careful listening and patience.
  • Participate in ongoing training and engage in self-development to enhance your skills and knowledge.
  • Work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.
  • Navigate multiple systems efficiently to resolve complex issues as advocates for our members.
Requirements
  • Spanish bilingual proficiency.
  • 1-2 years of customer service experience.
  • 1-2 years of health insurance experience.
What We Offer

At CVS Health, we are committed to providing a comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan. We also offer a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. Our employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.



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