Medical Assistant

4 days ago

Westport, Connecticut, United States Connecticut Children's Full time
About the Role

We are seeking a highly skilled Medical Assistant to join our team at Connecticut Children's. As a Medical Assistant, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Support patient check-in and check-out processes, ensuring a smooth and efficient experience for our patients and families.
  • Schedule and coordinate patient appointments, ensuring timely and accurate scheduling.
  • Answer and direct calls, providing excellent customer service and support to our patients and families.
  • Process pre-authorizations and pre-certifications, ensuring compliance with regulatory requirements.
  • Prepare and file medical records, maintaining accurate and up-to-date documentation.
  • Provide cross-coverage for other administrative roles, ensuring seamless support and coverage.
  • Maintain clinical files according to organization/department protocol, ensuring accurate and up-to-date documentation.
  • Process patient-related correspondence, ensuring timely and accurate communication.
  • Ensure efficient patient flow, preparing treatment rooms and equipment for patient examinations.
  • Provide procedural support following department-specific guidelines, ensuring accurate and safe procedures.
  • Perform initial intake of patient, including interviews and vital sign collection.
  • Accurately record and update patient information, ensuring accurate and up-to-date documentation.
  • Perform daily Quality Controls (QC) for all Point of Care (POC) testing, ensuring accurate and reliable results.
  • Obtain specimens and perform patient POC testing per policy, ensuring accurate and reliable results.
  • Under provider and/or RN direction, perform tracking and retrieval of patient lab/diagnostic testing results, facilitating timely provider review and follow-up.
  • Under provider and/or RN direction, perform administrative functions of patient prescription renewal process, ensuring compliance with policy.
  • Provide cross-coverage for other clinical roles, ensuring seamless support and coverage.
Requirements
  • High School Diploma, GED or equivalent; vocational training may substitute.
  • Completion of Medical Assistant training program approved by the American Association for Medical Assistants or American Medical Technologists, or similar program provided by the military.
  • Current BLS/CPR for Providers from American Heart Association, or American Red Cross, required within 1 month of hire and maintained thereafter.
  • Preferred: Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants or Registered Medical Assistant (RMA) granted by the American Medical Technologists.
Preferred Qualifications
  • Bilingual (English/Spanish) preferred.
  • Basic literacy and proficiency in computers, Microsoft Office applications, Practice Management System(s), and Electronic Health Record Systems (E.H.R.).
  • Excellent interpersonal, phone, customer service, problem-solving, and communication skills.
About Us

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states.

Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families, and team members.

Treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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