Firearms Repair Coordinator

1 week ago


MD United States Beretta USA Full time
Job Summary:

As a Firearms Repair Coordinator at Beretta USA, you will play a critical role in ensuring the timely repair of consumer firearms. Your primary responsibility will be to assist customers in returning firearms for repair, providing shipping, packing, and other instructions necessary for the return of a firearm.

Key Responsibilities:
  • Respond to customer inquiries via telephone, mail, email, and fax regarding firearm repair.
  • Coordinate with UPS/FEDEX for pick-ups and process refunds and direct shipments.
  • Accurately and efficiently process folders for quotes, invoicing, no charge, and exchanges.
  • Transfer customers to Technical Advisors for in-depth inquiries and use Portal to charge customer credit cards.
  • Print and place packing lists on guns ready to be shipped and request exchange guns from the warehouse.
  • Determine the cost of comparable firearms when a customer's firearm is no longer available and negotiate with customers to ensure no profit loss to Beretta USA.
  • Submit Requisitions to purchasing and maintain attention to detail.

Working Conditions:
  • Work is performed in a professional group office environment.
  • Utilization of PC and mainframe computer system.
  • Hybrid schedule; onsite 4 days/week.

Requirements:
  • Knowledge and use of firearms.
  • Excellent communication skills.
  • Customer Service background and high school education minimum.

Eligibility Requirements:

Hiring is contingent upon eligibility to work in the U.S. and successful completion of a criminal background check. Beretta USA Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.

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