Spa Operations Manager

9 hours ago


Philadelphia, Pennsylvania, United States Marriott Full time
Job Summary

As a key member of our spa team, you will be responsible for overseeing the daily operations of our spa services, ensuring exceptional guest satisfaction, and driving business results. This role requires a strong leader who can motivate and guide a team of spa professionals to deliver outstanding service and achieve operational excellence.

Key Responsibilities
  • Supervise and coordinate the activities of spa employees, including salon, skin care, and massage services.
  • Ensure all employees have the necessary supplies, equipment, and uniforms to perform their duties.
  • Manage budgets, operating statements, and payroll progress reports to drive financial performance.
  • Maintain a clean and organized spa environment, adhering to high standards of quality and safety.
  • Develop and implement strategies to improve guest satisfaction, employee engagement, and operational efficiency.
  • Collaborate with the spa director to achieve business objectives and drive revenue growth.
Requirements
  • High school diploma or equivalent required; 2 years of experience in the spa or guest services industry preferred.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to drive business results.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest service.
What We Offer

Marriott International is committed to providing a comprehensive benefits package, including competitive compensation, comprehensive health care benefits, 401(k) plan with company match, and opportunities for career growth and development.

We are an equal opportunity employer, dedicated to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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