Mailroom Associate

Job Overview:

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center in a timely manner.

Key Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication)
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine
• Maintains records of receipt, mailing dates, and other required information
• Manages outgoing mail/package transactions
• Performs duties associated with shipping and receiving of materials
• Notifies employees upon receipt of inbound deliveries
• Distributes mail/packages to company personnel
• Acts as point of contact for company personnel on mail/package inquiries
• Submit work orders for certain requests
• Maintains the Business Service Center area in a neat and orderly fashion
• Monitors level of office supplies on the floor and replenishing and orders accordingly
• Proactively seeks out additional work during downtime
• Builds professional relationships with customers and other teams
• Maintains professionalism and composure when interacting with all employees
• Trains back-up and providing guidance on policies and procedures
• Determines what additional support is needed when handling sensitive inquiries
• Provides exceptional customer service to client
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed

Requirements:

• High School Diploma (or equivalent) required
• 2+ years prior work experience preferred
• Ability to work assigned work hours determined by manager
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Superb written and verbal communication skills
• Current knowledge or ability to learn computer-based systems required for functions of position
• Required to maintain an overall professional appearance and attitude
• Adhere to all policies and procedures required

Physical Demands:

Approximately 50% of the time this position requires the below physical demands.

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
• Ability to lift or move 40 lbs. or greater frequently.

Benefits:

SPS North America Inc offers a comprehensive benefits package, including medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, EAP, short term disability, life insurance, education discounts, 401k w/ matching, entertainment discounts, and paid time off.

At SPS North America Inc, we are committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. We promote a work culture of learning, recognizing talent, and offering career growth opportunities.