Residential Support Staff Professional

15 hours ago


Ashland, Massachusetts, United States Middlesex Human Service Agency Full time

About Middlesex Human Service Agency:

We strive to provide exceptional services that address the needs of vulnerable populations. Our goal is to uplift and support individuals and families across the region.

Job Title: Residential Support Staff Professional

In this role, you will play a critical part in advancing our mission to deliver high-quality person-centered services at Hurley House. As a Residential Support Staff member, you will prioritize the safety and well-being of our residents, maintain the cleanliness of the facility, and uphold the integrity and confidentiality of our programs.

Key Responsibilities:
  • Document resident activities and program progress accurately and in a timely manner to maintain program transparency and accountability.
  • Conduct regular hourly rounds inside and outside of the program to identify potential hazards and ensure resident safety.
  • Verify resident safety and security through regular bedroom checks.
  • Complete required documentation (e.g., incident reports) in an accurate and timely manner to maintain program consistency and effectiveness.
  • Participate in staff meetings as required to stay informed about program updates and best practices.
  • Remove obstacles and maintain a clean and safe environment to ensure client/resident safety and well-being.
  • Foster a positive and supportive work environment by consistently following Program policies and protocols in all Program functions.
  • Serve as a liaison between Program staff and clients to facilitate smooth communication and ensure medication adherence.
  • Prioritize the confidentiality and integrity of clients and the Program by adhering to professional boundaries and ethical standards.
  • Establish a reliable attendance record and be punctual for all assigned shifts to ensure continuity of care and effective communication with team members.
  • Develop and implement comprehensive evacuation plans to prepare residents and staff for emergency situations.
  • Commit to ongoing learning and professional growth by attending in-service and outside training as directed by the Program Director.

Our organization offers a competitive salary of $19.00 per hour, excellent benefits, and opportunities for career advancement in a dynamic and supportive work environment.



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