Customer Care Coordinator

1 week ago


Hollywood, Florida, United States Numotion Full time
Customer Care Coordinator Job Description

At Numotion, we are seeking a highly skilled and dedicated Customer Care Coordinator to join our team. As a Customer Care Coordinator, you will play a vital role in ensuring that our clients receive exceptional service and support.

Key Responsibilities:

  • Support our Assistive Technology Professionals in evaluating client needs for customized wheelchairs and other rehabilitation equipment
  • Schedule customer evaluations and delivery of wheelchairs to clients for multiple partners within Numotion
  • Gather information and medical documentation needed to process orders
  • Heavy data entry of order process documentation
  • Follow up with customers to ensure customer satisfaction
  • Work cross-functionally within Numotion to ensure timely completion of order processing

Requirements:

  • High School diploma/GED required
  • Experience working in a fast-paced environment
  • Drive to provide best-in-class service to our partners and customers
  • Ability to manage multiple competing priorities without sacrificing a high level of service
  • Strong time management with the ability to maintain team schedules as needed
  • Basic understanding of health insurance
  • Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines
  • Exceptional client focus and a natural ability to build relationships
  • Maintain a strong sense of urgency
  • Paramount sensitivity and ability to maintain confidentiality
  • Intermediate knowledge of Microsoft Outlook and Excel

What We Offer:

  • Competitive compensation packages, including medical, dental, and vision insurance
  • Short and long-term disability, a 401K plan, and life insurance
  • A drug-free workplace

Join Our Team:

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status.



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