Senior Desktop Support Specialist

3 days ago


Morris Plains, New Jersey, United States Weichert Full time
Job Title: Senior Desktop Support Engineer

Weichert Co. is seeking a highly skilled Senior Desktop Support Engineer to join our team in Morris Plains, NJ. As a key member of our IT department, you will be responsible for providing expert technical support to our employees and ensuring the smooth operation of our desktop environment.

Key Responsibilities:
  • Provide advanced technical support for desktop, laptop, and mobile devices.
  • Configure and deploy laptops to new and current users.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Manage and maintain IT assets, including inventory and documentation.
  • Manage endpoints and servers using Microsoft Defender and Microsoft Intune.
  • Install, configure, and update operating systems and applications.
  • Responsible for the deployment and management of security protocols.
  • Collaborate with other IT teams to ensure seamless integration of systems.
  • Mentor and provide guidance to junior support staff.
  • Participate in IT projects and initiatives as needed.
Requirements:
  • High school diploma or GED.
  • Bachelor's degree in Computer Science or Information Technology strongly preferred or Certification from a recognized institution.
  • ITIL or Microsoft certifications preferred.
  • Minimum of 10+ years of experience in desktop support and network administrator role.
  • Experience providing Top Tier level IT support in a high volume setting required.
  • Previous experience with Windows 10/11, Server 2016/2019/2022, and Mac OS X configuration and management preferred.
  • Proficiency in troubleshooting hardware and software issues.
  • Proficiency with Microsoft System Center Configuration Manager (SCCM).
  • Proficiency with Microsoft Defender for Endpoint management.
  • Proficiency with Microsoft Intune.
  • Advanced knowledge of networking.
  • Proficiency with managing Microsoft Outlook.
  • Proficiency with Microsoft Intune to manage and protect our devices, apps, and data.
  • Knowledge and experience supporting, troubleshooting and configuring Windows, macOS, iOS, and Android Devices.
  • Experience with Windows 10/11, Server 2016/2019/2022, and Mac OS X.
  • Ability to quickly learn new technology/methods and adapt to in-house system applications.
  • Able to effectively work independently and solve problems.
  • Must be detail-oriented, accurate, and inquisitive.

Weichert Co. is an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.



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