Receptionist Specialist

2 weeks ago

Lincoln, Nebraska, United States Marcus Corporation Full time

Position Overview: The Front Desk Clerk at Marcus Corporation plays a vital role in ensuring a remarkable experience for our guests. This position involves managing all transactions and providing exceptional service from the moment guests arrive until their departure.

Key Responsibilities:

  • Welcome and greet all guests with a warm and professional demeanor.
  • Facilitate check-ins and check-outs efficiently, addressing any guest inquiries or issues with poise.
  • Maintain a calm and composed attitude during busy periods and emergencies.
  • Assess guest needs to allocate appropriate room selections and make necessary adjustments throughout the shift.
  • Utilize computer systems to input and retrieve information accurately.
  • Engage in various related tasks and special projects as assigned.

Work Schedule: Flexibility is essential, as the role requires availability during days, evenings, weekends, and holidays.

Guest Relations: Demonstrate excellent interpersonal skills by effectively addressing guest and employee concerns, showing empathy, and providing constructive solutions.

Communication Skills: Strong phone etiquette and the ability to communicate clearly in English, both verbally and in writing, are essential.

Qualifications:

  • A high school diploma or equivalent is required.
  • Previous experience in hospitality or cash handling is preferred.
  • Basic math skills and familiarity with accounting operations are necessary.
  • Proficiency in Microsoft Office, particularly Excel, is highly desirable.

Personal Attributes: Attention to detail, multitasking abilities, and a commitment to producing high-quality work are crucial. The ideal candidate will consistently represent Marcus Corporation in a polished and courteous manner.

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