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Vehicle Recovery Specialist

2 months ago


Kalamazoo, Michigan, United States McDonald's Towing Full time
Job Overview

McDonald's Towing & Rescue is seeking dedicated professionals to join our team as Vehicle Recovery Specialists.

Our specialists are tasked with promptly and effectively responding to a diverse range of service requests. Daily interactions involve collaboration with local law enforcement, various accounts, and individual clients. As the initial point of contact for our customers, we prioritize delivering exceptional service and ensuring a positive experience. It is essential that our specialists complete their duties efficiently while maintaining the utmost care for the vehicles they handle. Candidates should possess a clean background, a solid driving record, and a valid identification.

We foster a supportive team environment with flexible scheduling options. We invite you to enhance your career in a dynamic setting.

Key Responsibilities

  • Deliver outstanding customer service on every service call.
  • Efficiently complete service requests while ensuring vehicles are safely secured.
  • Operate company vehicles safely on various road types.
  • Maintain clear communication with dispatchers.
  • Conduct daily inspections of the towing vehicle and report any issues to management.
  • Adhere to all safety protocols, including company and DOT regulations.
  • Utilize company-issued devices, such as iPads and body cameras, to perform job duties.
  • Assess road and weather conditions to ensure safe and effective service.
  • Assist in the training of new team members as needed.
  • Perform additional tasks as assigned.

Physical Requirements

This position involves significant physical activity, including lifting, crawling, pulling, bending, and reaching. Candidates must possess considerable physical strength and stamina, along with good hearing and vision. A successful candidate must also pass a drug screening prior to employment.

About McDonald's Towing

McDonald's Towing is a family-owned establishment with 40 years of service in the Kalamazoo area. We are recognized as a premier provider of professional towing, recovery, and specialized services for law enforcement, corporate accounts, and individual customers. Our fleet includes a wide range of vehicles, from light-duty to heavy-duty trucks, including semis and tractor-trailers. As we continue to expand, we are committed to the growth and success of our employees.

Job Type: Full-time

Schedule: 8-hour shifts

Work Location: In-person