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Office Support Specialist

2 months ago

Columbus, Ohio, United States Matt Cole - State Farm Agent Full time

About the Opportunity: Matt Cole - State Farm Agent is seeking a highly skilled and motivated Administrative Assistant to join their team.

  • Professional Growth: Opportunity for advancement and career development in a dynamic and growing agency.
  • Competitive Compensation: $17 to $23 per hour (based on experience) with the potential for growth and advancement.
  • Flexible Scheduling: Part-time to Full-time (20 to 40 hours a week) with the option to adjust schedule as needed.

Responsibilities:

  • Customer Service: Provide exceptional customer service by answering incoming calls, checking voicemails, and returning missed calls in a timely and professional manner.
  • Support Services: Assist the service and sales teams with administrative tasks, documentation, and other duties as required.
  • Communication: Make outbound calls to customers and prospects to provide information and support, and follow up on documentation requests.
  • Documentation: Scan and upload documentation, track supplies, sort mail, and manage deliveries in a timely and efficient manner.
  • Client Relations: Develop and maintain positive relationships with clients by being respectful, reliable, and empathetic in all interactions.
  • Record Keeping: Enter notes from each interaction in the agency management tool to ensure accurate and up-to-date records.
  • Other Duties: Perform other duties as required to support the agency's operations and goals.

Requirements:

  • Experience: 2 years of administrative experience and 1 year of experience making outbound calls.
  • Education: High-school Diploma or equivalent.
  • Skills: Exceptional organizational skills, attention to detail, and problem-solving abilities, with proficiency in Microsoft Office and online applications.
  • Personal Qualities: Self-motivated, self-starter who does not need to be micromanaged, with a positive attitude and willingness to learn.
  • Confidentiality: Maintain client confidentiality and privacy at all times.
  • Integrity: Demonstrate ethical behavior and integrity in all interactions.
  • Teamwork: Work effectively as part of a team, with the ability to work independently when needed.

Important Note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.