Aviation Customer Service Representative

1 day ago


Fort Lauderdale, Florida, United States BBA Aviation Plc. Full time
About the Role

Signature Aviation is a leading global aviation services provider with over 200 locations and 5,000 employees worldwide. We are seeking a highly motivated and customer-focused Line Service Technician to join our team.

Key Responsibilities
  • Provide exceptional customer service to general aviation aircraft, crews, and passengers
  • Operate ground service equipment, such as fuel trucks, de-icing trucks, and stair trucks
  • Perform various duties, including fueling, de-icing, lavatory, ground power, and potable water services
  • Collaborate with colleagues, customers, and vendors to ensure efficient and accurate communication
  • Maintain safe, clean, and secure ramps and operations
  • Drive a shuttle vehicle with passengers and/or luggage and cargo
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
  • Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation
Requirements
  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license
  • Ability to pass background checks, drug tests, and receive and maintain issuance of an airport security badge
  • Legally authorized to work in the country of employment
  • Ability to successfully complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
Preferred Qualifications
  • Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field
About Us

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

We offer a range of benefits, including medical, dental, and vision insurance, health savings account, flexible spending accounts, life insurance, disability insurance, 401(k), critical illness, hospital indemnity, and accident insurance, identity theft and legal services, paid time off, paid maternity leave, tuition reimbursement, training and development, employee assistance program (EAP), and perks.



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