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Claims Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Claims Quality Assurance Analyst to join our team at Hiscox USA. As a Claims Quality Assurance Analyst, you will play a critical role in ensuring the quality of our claims handling processes and identifying areas for improvement.
Key Responsibilities- Conduct regular quality reviews of claim files to ensure compliance with regulatory and quality frameworks.
- Develop and implement quality improvement initiatives to drive consistency and excellence in claims handling.
- Collaborate with the QA team and business units to identify and address quality issues.
- Provide constructive feedback and recommendations to improve claims handling processes.
- Oversee and administer the ongoing claim review process to ensure all eligible file handlers are reviewed on a continuous basis.
- 3+ years of previous claims auditing experience and/or background.
- 5-8 years of multi-line claims handling experience (preferably GL, Professional Liability, and/or Property/Inland Marine lines of business).
- Excellent written and verbal communication skills.
- Demonstrated organizational and time management skills.
- A sound understanding of claims regulatory expectations and operational risk.
Hiscox USA is a leading specialist insurer that offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property, and terrorism. We are committed to diversity and creating a truly inclusive culture that drives success.
What We Offer- 401(k) with competitive company matching.
- Comprehensive health insurance, vision, dental, and FSA plans.
- Company-paid group term life, short-term disability, and long-term disability coverage.
- 24 paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days.
- Paid parental leave.
- 4-week paid sabbatical after every 5 years of service.
- Financial Adoption Assistance and Medical Travel Reimbursement Programs.
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program.
- Company-paid subscription to Headspace to support employees' mental health and wellbeing.
- Dynamic, creative, and values-driven culture.
- Modern and open office spaces, complimentary drinks.
- Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation.
