Front Desk Coordinator

4 days ago


Henderson, Nevada, United States FYZICAL Therapy and Balance Centers Full time
Job Overview

FYZICAL Therapy and Balance Centers is seeking a skilled Front Desk Coordinator to join our team at our Las Vegas, NV location. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing administrative tasks, and ensuring a seamless experience for our patients.

Estimated Salary: $45,000 - $55,000 per year

This role offers a unique opportunity to work in a dynamic and fast-paced environment, where you will have the chance to grow professionally and develop your skills in a supportive and collaborative team.

Responsibilities:
  • Greet and welcome patients to the facility, ensuring a warm and inviting atmosphere
  • Answer and direct incoming phone calls, responding to patient inquiries and concerns
  • Schedule and confirm appointments for patients, ensuring timely and efficient management of their care
  • Update and manage patient records, maintaining accurate and up-to-date information
  • Coordinate with therapists and other healthcare professionals to ensure smooth operation of the clinic
  • Process payments and handle billing queries, resolving any issues promptly and professionally
  • Ensure the reception area is clean, organized, and stocked with necessary supplies, creating a welcoming environment for patients
  • Provide information about the services offered at the facility, empowering patients to make informed decisions about their care
  • Assist patients with any paperwork required for their treatment, ensuring a hassle-free experience
  • Manage patient flow in the clinic, ensuring that appointments run on time and minimizing wait times
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Previous experience as a receptionist/front desk, preferably in a healthcare setting
  • Excellent communication and customer service skills, with a focus on empathy and understanding
  • Proficiency in using computers and medical software, with a strong emphasis on accuracy and attention to detail
  • Strong organizational and multitasking abilities, with a focus on prioritizing tasks and managing multiple responsibilities
  • Understanding of medical terminology, with a willingness to learn and expand knowledge
  • Ability to maintain patient confidentiality, upholding the highest standards of professionalism and integrity


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