Service Assurance Representative

1 week ago


Springfield, Illinois, United States Golden West Services Inc Full time
Job Summary

We are seeking a highly skilled Service Assurance Agent to join our team at Golden West Telecommunications. As a Service Assurance Agent, you will play a critical role in ensuring the reliability and quality of our network and customer services.

Key Responsibilities
  • Provide administrative and technical support to internal and external customers.
  • Monitor the Network Management System (vSure) to identify service impacting alarms and events.
  • Document, triage, and repair network alarms or determine next steps in resolution.
  • Utilize the company escalation procedures to escalate issues to the next level of management or technical support.
  • Perform company-wide notifications during network incidents.
Requirements
  • High School diploma or equivalent required.
  • Associates Degree in telecommunications, electronics, or networking preferred.
  • Working experience in a Call Center or Network Operations environment a plus.
  • Must have, or be able to obtain, and maintain a valid South Dakota driver's license.
Working Conditions

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space.



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