Customer Service Representative, Glendale
2 weeks ago
Job Summary
Equinox is seeking a highly motivated and customer-focused Front Desk Associate to join our team in Glendale. As a key member of our lobby team, you will be responsible for providing exceptional service to our members, ensuring a seamless and welcoming experience.
Responsibilities
- Deliver outstanding customer service to members, responding to their needs and resolving issues in a timely and professional manner
- Professionally greet and engage with members, promoting a positive and welcoming atmosphere
- Manage membership IDs, update accounts, and maintain accurate records
- Answer phone calls and respond to member inquiries in a friendly and efficient manner
- Work collaboratively with the lobby team to maintain a clean and organized lobby area
- Be available to work opening shifts, weekends, and holidays as needed
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Basic computer skills, including proficiency in membership software and point-of-sale systems
What We Offer
- Competitive salary and benefits package
- Complimentary club membership and access to exclusive perks and incentives
- Opportunities for professional growth and development, including training and mentorship
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