Customer Service Representative, Glendale

2 weeks ago


Glendale, Arizona, United States Equinox Full time

Job Summary

Equinox is seeking a highly motivated and customer-focused Front Desk Associate to join our team in Glendale. As a key member of our lobby team, you will be responsible for providing exceptional service to our members, ensuring a seamless and welcoming experience.

Responsibilities

  • Deliver outstanding customer service to members, responding to their needs and resolving issues in a timely and professional manner
  • Professionally greet and engage with members, promoting a positive and welcoming atmosphere
  • Manage membership IDs, update accounts, and maintain accurate records
  • Answer phone calls and respond to member inquiries in a friendly and efficient manner
  • Work collaboratively with the lobby team to maintain a clean and organized lobby area
  • Be available to work opening shifts, weekends, and holidays as needed

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Basic computer skills, including proficiency in membership software and point-of-sale systems

What We Offer

  • Competitive salary and benefits package
  • Complimentary club membership and access to exclusive perks and incentives
  • Opportunities for professional growth and development, including training and mentorship


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