Mountain Operations Manager

2 weeks ago


Yosemite National Park, United States Aramark Full time
Job Summary

As a key member of the Aramark team, the Mountain Operations Supervisor plays a vital role in ensuring the seamless delivery of exceptional guest experiences at our Yosemite's Badger Pass location.

This dynamic role requires a seasoned professional with a proven track record of providing world-class service, leading high-performing teams, and driving operational excellence. If you have a passion for hospitality, a keen eye for detail, and a knack for building strong relationships, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Supervise a team of Guest Services Support Staff to ensure 24/7 coverage and provide exceptional guest experiences
  • Coordinate registration functions, transportation, and other essential services to meet the needs of our guests
  • Design and implement training programs to enhance staff skills and knowledge, ensuring seamless execution of daily operations
  • Monitor and maintain a high level of customer satisfaction, addressing guest concerns in a timely and professional manner
  • Collaborate with cross-functional teams to ensure a cohesive and exceptional guest experience

Requirements:

  • 2+ years of experience in hospitality services or a related field, preferably in a supervisory role
  • Proven track record of delivering exceptional customer service and leading high-performing teams
  • Strong organizational, communication, and leadership skills
  • Ability to work in a fast-paced environment, adapt to changing circumstances, and prioritize tasks effectively
  • Knowledge of personal computers and proficiency in relevant software applications

About Aramark:

Aramark is a global leader in food and facilities services, dedicated to delivering exceptional experiences for our guests, clients, and communities. We are committed to creating a culture of inclusivity, diversity, and respect, where every employee can grow, develop, and thrive. Join us in our mission to make a positive impact and shape the future of our industry.



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