Lodge Operations Supervisor
4 weeks ago
Job Summary
The Guest Services Supervisor is responsible for overseeing the daily operations of the Guest Services Department at the conference center. This role requires strong leadership and communication skills to ensure a seamless guest experience.
Key Responsibilities
- Supervise Guest Services Support Staff to provide 24/7 coverage
- Coordinate registration functions and transportation for all guests
- Train Front Desk/Concierge personnel using established training programs
- Oversee front desk and concierge tasks to ensure world-class service in areas such as check-in/check-out, lobby ambassador program, guest orientation, and telephone service
- Coordinate reservations for guest transportation and maintain a full understanding of the property management system
- Assist guests with concerns in a timely manner and maintain a limited supply of sundries
- Issue and monitor safe deposit boxes and open/close support staff cashier banks
- Design and implement training programs to ensure staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures
- Communicate closely with all departments to ensure a seamless guest experience
- Establish, implement, and follow all emergency procedures
Qualifications
- Requires a positive attitude, strong work ethic, and commitment to providing world-class service
- Strong knowledge of personal computers and experience in all facets of providing guest services
- Must be able to lead, motivate, and communicate effectively with others
- Strong organizational abilities and preferably two years in hospitality services or a like environment
- Must be able to read, write, and clearly speak English
About Aramark
Aramark is a leading provider of food and facilities services to businesses, institutions, and communities around the world. Our mission is to do great things for each other, our partners, our communities, and our planet. We strive to create a workplace where every employee can thrive and reach their full potential.
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