General Manager

4 weeks ago


Madison, Wisconsin, United States TOCA USA Full time
Job Summary

We are seeking an experienced and dynamic General Manager for the TOCA Soccer Training Facility who will lead our team in delivering exceptional training experiences while ensuring the facility's cleanliness, visual appeal, and overall operational excellence.

Key Responsibilities
  • Oversee day-to-day operations of the TOCA Soccer Training Facility, ensuring a clean, clutter-free, and visually appealing environment for all visitors.
  • Lead a team of staff members, including coaches, front-desk personnel, and experience functions, fostering a collaborative and customer-focused atmosphere.
  • Manage scheduling and staffing to ensure optimal coverage for training sessions and customer service needs.
  • Develop and implement facility maintenance protocols to ensure a well-maintained and safe training environment for players and staff.
  • Uphold a guest-centric approach, consistently exceeding guest expectations by ensuring high levels of service quality and experience.
Requirements
  • 3-5 years of operations management or relevant experience.
  • Bachelor's degree in Business Administration, Management, or equivalent experience.
  • Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
  • Excellent organizational and scheduling abilities to ensure the facility runs smoothly and efficiently.
  • Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays.
What We Offer
  • Competitive salary and performance-based incentives.
  • Opportunity to lead the operations of a dynamic and innovative soccer training facility.
  • Contribution to the growth and development of local soccer talent and community engagement.
  • Positive and supportive team culture that values continuous improvement and excellence.


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