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Training Coach for Design Consultants
2 months ago
**About 3 Day Blinds**
3 Day Blinds is a leading national retailer and manufacturer of high-quality, custom-made window treatments. As a proud member of the Hunter Douglas family of brands, we've been helping transform homes and workplaces for over 40 years. Our mission is to create a culture of learning and opportunity, where our team members can feel passionate and connected to their work every day.
**Our Vision**
We're seeking talented individuals who are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, we create a space for your career to thrive. In return for your expertise, we're committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued.
**Job Overview**
As a Field Training Support Specialist, you'll play a critical role in ensuring the success of our newest Design Consultants (DCs). You'll work closely with district-level leadership teams and the training department to provide coaching and support to new DCs, helping them solidify and apply their knowledge of our products, processes, and resources. You'll also support veteran DCs with their ongoing development through ride-alongs and team meetings.
**Key Responsibilities**
- Provide support to new DCs on ride-alongs, 5 days a week, for the first 3-4 weeks of selling, and provide feedback/coaching to the DC that is specific and actionable.
- Support new DCs' success by reviewing training items and coaching to opportunities that arise on appointments.
- Assist new DCs with reviewing client invoices to catch potential errors before orders go into production.
- Verify accuracy of window measurements while on ride-alongs.
- Provide the District Sales Manager (DSM) with accurate, substantive, and timely written and verbal feedback, including issues seen in the field.
- Help instill good habits in new DCs that will lead to their success, including time management, following processes, and responding to all email inquiries from Corporate Office, DSM, and Customer Care.
- Improve sales error occurrence and first-time installation rates by researching and understanding causes of DC errors, coaching DCs, and providing feedback in team meetings.
- Partner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services Department.
- Present product-related updates in team meetings as required by the Training Department.
- Help coordinate installer ride-alongs with new hires during training.
- Live our Core Values of Integrity, One Team, Excellence, Superior Client Experience, and Passion, to Delight our Customers.
**Requirements**
- Well-defined relationship-based service skills, with demonstrated customer service orientation.
- Strong ability to manage competing priorities in a timely manner and multi-task within a fast-paced and dynamic environment.
- Ability to learn quickly and be resourceful.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Excellent interpersonal and communication skills.
- Ability to work independently, but also engage successfully in a team.
- Well-organized with attention to detail and consistent follow-through.
- High school degree or equivalent is required.
- Proficiency with Microsoft Windows-based platforms, such as Word and Outlook.
- Reliable transportation, a valid driver's license, and proof of insurance.
- Ability to both travel overnight and commute back and forth each day; approved travel-related expenses are paid for by the company, and we offer a per diem when overnight stay is required.
- Can lift and carry up to 20 pounds.
- 2-year college degree is preferred in a related discipline.
- 2 years of facilitation experience preferred.
- 3-5 years of retail or in-home sales support experience preferred.
- Experience within the window treatment industry preferred.
**What's in it for you?**
- Annual base salary range: $65K-$75K.
- You'll receive 4 weeks of world-class training and be provided with state-of-the-art tools, including a laptop, smartphone, product samples, and other resources necessary for you to support DCs.
- Mileage reimbursement.
- In addition to competitive pay, you'll receive benefits, including medical, dental, vision, time off with pay, and a 401(k) plan with a degree of employer matching.
- We provide short-term and long-term disability benefits at no cost to you. In addition, we offer company-paid life and accidental death and dismemberment insurance, with opportunities to elect additional voluntary insurance plans.
- We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
- Enjoy amazing discounts on our 3 Day Blinds products, as well as access to various other exclusive discounts.
- Enjoy working in the field, where your days are primarily spent accompanying new Design Consultants on their appointments to help ensure their success.