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Lexington Public Library Associate

2 months ago

Lexington KY USA, United States University of Kentucky Full time
Job Summary

This position will be located at the new Lexington Public Library-Central Branch. The successful candidate will provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks.

Key Responsibilities
  • Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts.
  • Provide accurate information about library resources and services to customers.
  • Explain the policies, procedures, and code of conduct to customers.
  • Perform routine collection maintenance tasks according to assignment.
  • Assist in checking in returned materials, pulling reserve items for customer pickup, and returning materials to the shelves.
  • Offer programming support and conduct programs under the direction of a supervisor.
  • Utilize library email on a daily basis in order to stay informed about library matters.
  • Advise customers of LPL Customer Use of Library Spaces and Computer and Internet Use policies or refer to supervisor/manager as appropriate.
Requirements
  • High School Diploma or GED.
  • Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
  • Establish and maintain positive, effective working relationships with library customers and co-workers.
  • Provide basic readers' advisory.
  • Troubleshoot equipment as needed.
  • Must have working knowledge of current Microsoft Windows, Microsoft Office products, and navigation of the Internet.
  • Carry out with limited supervision continuing assignments related to the daily operations of the library.
  • Follow oral and written instructions.
  • Effectively communicate both orally and in writing with customers and staff.
  • Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
  • Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
  • Work the required schedule and help fill in schedule gaps occasionally.
  • Some knowledge of or ability to quickly learn and follow standard library procedures.
  • Must successfully pass a background investigation.
Physical Demands
  • View computer monitor and read/comprehend alphabetical and numerical sequences on library materials.
  • Efficiently operate and manipulate office equipment such as keyboard, mouse, printer, and copier equipment.
  • Transport, place, and remove books from any shelf of a 90-high shelving unit.
  • Climb a step stool or alternate method to secure books and other library materials.
  • Perform essential functions which require transporting materials weighing up to 40 lbs, and standing for periods of 2-3 hours.